terms & conditions
The term ‘us’ or ‘we’ refers to PC help@home the owner of the Website. The term ‘you’ refers to the user or viewer of the Website.
1. The content of the pages of the Website is for your general information and use only and is subject to change without notice.
2. All Intellectual Property Rights in respect of the Website and Services shall remain the sole and exclusive property of PC help@home and neither the use of the Website or any of the Popooch Services shall acquire any rights therein unless expressly consented in writing otherwise.
4. Certain types of cookies will be used without your consent but these are limited to those required in connection with the supply and delivery of the PC help@home Services.
6. We may need to transfer your personal information to countries outside of the European Economic Area (EEA) which do not necessarily offer the same level of protection as applies in the EEA. We will take all reasonable steps to ensure that adequate protection is in place before we transfer your personal information to any of these countries. When you agree to accept these terms and conditions you confirm that you have given your consent to this transfer of information.
7. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Website for any particular purpose and you acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
8. Your use of any information or materials on the Website is entirely at your own risk, for which we shall not be liable and it shall be your own responsibility to ensure that any products, services or information available through the Website meet your specific requirements.
9. The Website contains material which is owned by or licensed to us and this material includes, but is not limited to, the design, layout, look, appearance and graphics, the reproduction of which is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
10. All trademarks reproduced in the Website, which are not the property of, or licensed to the operator, are acknowledged on the Website.
11. Unauthorised use of the Website may give rise to a claim for damages and/or be a criminal offence.
12. From time to time, the Website may also include links to other websites which are provided for your convenience to provide further information and they do not signify that we endorse those website(s) and in relation to which we have no responsibility for their content or operation.
13. The Services are subject to all the terms and conditions contained or referred to on the Website.
This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.
PC help@home Limited is pleased to provide the following Privacy Notice:
PC help@home Limited uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which PC help@home Limited believes may be of interest to you or your business. In you making initial contact you consent to PC help@home Limited maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. PC help@home Limited also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, PC help@home Limited will be acting on the instruction of its client, and will work hard to ensure that the client is fully GDPR compliant.
Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. PC help@home Limited may from time to time use such information to identify its visitors. PC help@home Limited may also collect statistics about the behaviour of visitors to its website.
Any information PC help@home Limited holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.
PC help@home Limited will only collect the information needed so that it can provide you with marketing and consulting services, this agency does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that PC help@home Limited has purchased from a third-party list broker, on behalf of a client.
Legal basis for processing any personal data
To meet PC help@home Limited's contractual obligations to clients and to also respond to marketing enquiries.
Legitimate interests pursued by Exsel Dytecna Limited and/or its clients
To promote the marketing and consulting services offered by PC help@home Limited and/or to market the services and/or products offered by PC help@home Limited's existing clients.
Through agreeing to this privacy notice you are consenting to PC help@home Limited processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing firstname.lastname@example.org or writing to us, see last section for full contact details.
PC help@home Limited may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. PC help@home Limited requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.
PC help@home Limited does not broker or pass on information gained from your engagement with the agency without your consent. However, PC help@home Limited may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of PC help@home Limited, its clients and/or the wider community.
PC help@home Limited will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.
Data is held globally.
Your rights as a data subject
At any point whilst PC help@home Limited is in possession of or processing your personal data, all data subjects have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that PC help@home Limited refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
PC help@home Limited at your request can confirm what information it holds about you and how it is processed
You can request the following information:
Identity and the contact details of the person or organisation (PC help@home Limited) that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of PC help@home Limited or a third party such as one of its clients, information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
How long the data will be stored.
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority (Data Protection Regulator).
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
To access what personal data is held, identification will be required
PC help@home Limited will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If PC help@home Limited is dissatisfied with the quality, further information may be sought before personal data can be released.
In the event that you wish to make a compliant about how your personal data is being processed by PC help@home Limited or its partners, you have the right to complain to PC help@home Limited General Manager. If you do not get a response within 30 days you can complain to the Data Protection Regulator.
The details for each of these contacts are:
PC help@home Limited
Attn: The General Manager
3 Station Avenue
Walton on Thames
Data Protection Regulator
Helpline on 0303 123 1113
SPECIFIC TERMS OF SERVICE
Pick up & Drop off Service
Pick up & Drop off Service - Phone lend
Should you require one, we are happy to lend you a phone to cover the period your smartphone is being fixed. We will insert your SIM into the phone so that it is your plan that will be used. Whilst there is no charge for the phone itself, we require a £10 deposit, payable upfront, in order to lend you a phone to cover theft, loss or damage.
No Fix, no Fee Price Promise
We make it our business to be honest with our customers. In the event that we do not possess the necessary knowledge to fix a problem, and that the item is not beyond economic repair (see below), no fee is charged for that service. It’s that simple.
We warranty logic and motherboard repairs for 3 months only. Most other parts are warrantied for longer please check with us.
Where we cannot resolve a problem due to no fault of our own, we reserve the right to charge you for our time as shown below:
What if you, the customer, prefers not to proceed after we have taken time to investigate the issue?
If a problem has been diagnosed and a solution offered, but you choose not to proceed then we feel it’s only fair for us to charge for the time spent on site up to that point.
What happens in the event of “Can’t find” or “don’t have”?
If we are unable to resolve the problem because you cannot provide us with the appropriate software, software license, serial numbers, passwords or installation disks reasonably required you will be charged for the time spent on site up to that point.
Problem caused by a 3rd Party?
If you are having problems with your internet connection we will test your equipment and line, but where we are able to diagnose a fault that is due to the failings of your Internet Service Provider (ISP) you will again be charged for the time spent on site up to that point, regardless of whether the ISP accepts responsibility for the fault. We will however be happy to talk to your ISP at a technical level to demonstrate the problem to them in terms they understand, which will usually result in eventual resolution of the problem.
Top Quality Service, Always
We will always advise you of costs at every stage and allow you to make decisions with regard to how we proceed.
If you are unhappy at any point please discuss this with us and we shall endeavour to correct any problems you are having.
Our team are committed to providing the highest quality of service to our customers.
We promise to offer a fast, efficient service.
It’s quite simple, if none of the above conditions are met and we cannot fix your computer you won’t pay a thing unless the device is beyond economic repair and then only our standard call out charge will apply;
Where possible we stock genuine manufacturer parts and we will give you the option to use these within our fix or upgrade services. Please note that using these parts may increase the final price and can also increase the warranty applied.
We reserve the right to charge a callout fee if an appointment is cancelled with less than 24 hours notice.
£10 + VAT
GU1, GU2, GU4, GU21, GU22, GU23, KT1, KT2, KT3, KT4. KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT13, KT14, KT15, KT16, KT17, KT19, KT21, KT22, KT23, KT24, SW20, TW1, TW2, TW3, TW9, TW10, TW11, TW12, TW13, TW14, TW15, TW16, TW17, TW18, TW19 inside M25
£15 + VAT
GU24, GU25, TW4, TW7
£20 + VAT
GU3, GU5, GU18, GU19, GU20, RH3, RH4
£25 + VAT
KT20, RH2, SM5, SW19, TW6
£30 + VAT
GU6, GU7, GU8, GU12, GU15, GU16, RH5, RH6, SL5, SM6, SW13, SW14, SW15, TW8, TW19 outside M25, W4, W5, W6, W7, W13
£35 + VAT
GU17, GU46, GU47, SL3, SL4
£40 + VAT
GU9, GU10, RH7, RH8, RH9
Callout fee: according to the postcode shown below.
Hourly Rate: £50 + VAT
HOME FIX AND PICK UP & DROP OFF CHARGES