10 most common iPhone problems we repair


The most common way people break their iPhone is when it falls out of a pocket or bag.

This usually breaks the screen, smashes the glass back or damages the case in some way.

It depends onto the surface you drop it! The harder the surface, the bigger the bill!

Damage ranges from something as simple as a scratched screen or some other cosmetic issues, to smashed or cracked screens, broken buttons and sound not working.


The iPhone has improved over the years but if you insist on not using a case then you have to expect everyday wear and tear.

One question we get asked a lot "Can you polish out a scratch?" and the answer is "No, if it is on the screen we can only replace it, and if it is on a metal component then polishing could cause more damage or heat up the small inner components and damage them with localised friction causing heat."


Hot cars can cause iPhones to start to play up, malfunction and stop working altogether.

Even if left in a glove box the temperature in a car over a sustained period may rise and cause irreparable damage to the iPhone.

Extremely low temperatures can also cause damage to screens and sensitive internal components.

Do not leave your phone out in the cold or in direct sunlight, both can kill your iPhone.


Small dust particles can work their way into the iPhone and cause premature failure of the boards and small electronic components.

We always recommend a case or cover to protect your iPhone from the worst of the day to day dirt that floats about in pockets and bags.


Some users have reported their iPhones having a bend after being put in a pocket.

The problem is the iPhone, like other smartphones, is thin and made of metal and glass.

That makes for a very light and user-friendly device, but it also means that even modest pressure on either end can leave the device with a bend.

Again, we recommend a case and do not put into pockets and then bend down or crouch.

This can cause the fabric of your clothes to form the iPhone around your body, causing a bend. There's not a lot we can do if you have a bent iPhone!


iPhones can work with a cracked screen, the glass can break but the "digitiser" underneath can remain active and respond to your touch.

We cannot just replace the glass as the digitiser is bonded to the glass and removing it will damage the digitiser as it is very fragile.

Unfortunately, broken glass means a replacement screen is required.


The iPhone has a solid state memory that has a very long life, but any of the above issues can cause it to fail prematurely.

Water, extreme temperatures or dropping, bending or other mechanical pressure can cause the memory to break.

In some cases, we can replace the board the memory is attached to but it depends on the model and the type of damage. This is not a cheap repair and we'd suggest you protect your investment with a case!


Not such an issue in the latest models as there is no headphone jack, but if you have an older model then you want to avoid putting pressure on the headphone socket from aggressively inserting the headphone jack or wiggling it about.

We can fix the headphone socket but it will depend on the type of damage and how much force has been applied.


There are plenty of tutorials showing you how to replace an iPhone battery.

If you get it wrong you can cause more damage to the iPhone.

We have been asked to fix many phones where the user has started the repair but cannot complete it and depending on the problem or the state of the iPhone will depend on whether we can fix the issue and reassemble.


There's no fix no fee and so you have nothing to risk by getting us to take a look.

These are the most well-known iPhone issues that we see. We'd always recommend a sturdy case for your precious iPhone, they are small computers in your pocket and so protecting them is a good idea.