i don't know...

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I don't know what make and/or model of phone or tablet I have got?

That's not a problem, and it's very common. When providing quotes for the work we do we need to know what make and model of device you have so we know the parts we may have to use.

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Firstly, what make is it? You should see easily the Apple logo on the back, or "Samsung" written on it somewhere. Make a note of this.

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Next look on the back of the device and often in small or etched writing you should see the model or serial number. Make a note of this number.

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Once you have done this, your best course of action is to drop in to see us whereupon one of our experienced technicians will be able to get working with on the problem quickly.

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I don't know what's wrong, it doesn't work and I just want it fixed!

We know how that feels and we are here to help. It's very helpful if we can get an idea of what is wrong with the device. That way we can quickly focus on what might be the problem and get on to fixing it for you. The more information you can give us the better.

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Do you have a better idea of exactly is wrong? Is it a screen issue, or a button not working, or the sound, or will it not charge? Make a note of this.

What do you think caused the problem? Did the device get wet, or was it dropped, or something else? Again, make a note of what you think caused the problem.

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Once you have done this, your best course of action is to drop in to see us whereupon one of our experienced technicians will be able to get working with on the problem quickly.

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Where are we?

3 Station Avenue

Walton-on-Thames

Surrey

KT12 1NR

If you can't get to us we can come to you!

Home Fix*

Call us on 01932 267085 and we will arrange with you a convenient time for one of our friendly technicians to come and help you out.

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Click to call

Pick up & Drop off*

Fill out the form here and we will arrange for one of our team to collect your smartphone or tablet and then drop it back when it is done.

We offer our Pick up & Drop off and Home Fix services to the following postal areas:

GU1, GU2, GU3, GU4, GU5, GU6, GU7, GU8, GU9, GU10, GU11, GU12, GU14, GU15, GU16, GU17, GU18, GU19, GU20, GU21, GU22, GU23, GU24, GU25, GU26, GU27, GU27, GU28, GU29, GU30, GU31, GU32, GU33, GU34, GU35, GU46, GU47, GU51, GU52, GU95, KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT13, KT14, KT15, KT16, KT17, KT18, KT19, KT20, KT21, KT22, KT23, KT24, RH1, RH2, RH3, RH4, RH4, RH5, RH6, RH6, RH7, RH8, RH9, RH10, RH11, RH12, RH13, RH14, RH15, RH16, RH17, RH18, RH19, RH20, RH77, SL0, SL1, SL2, SL3, SL4, SL5, SL6, SL7, SL8, SL9, SL60, SL95, SM1, SM2, SM3, SM4, SM5, SM6, SM7, SW13, SW14, SW15, SW19, SW20, TW1, TW2, TW3, TW4, TW5, TW6, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW19, TW20, W4, W5, W6, W7, W13 

*Additional charges apply and these services are subject to availability and location restrictions. See here for more information.