How to Fix the 8 Most
Common Issues with Wifi
At Techshed we get IT support calls all the time to help home users and businesses with slow or intermittent internet connections.
If you are experiencing any of the following issues then call us and we GUARANTEE to fix your issue or you do not pay!
1. Your Devices Won’t Connect to the Internet
Everyone else is online, colleagues or family members, but your laptop, phone or PC just refuses to connect. Before you throw it out the window, try the following fix.
Turn off the Wi-Fi on your device.
Tell your device to forget the connection.
Switch off your device and turn it back on.
Then try to reconnect, you may need your password.
If that doesn’t work then try the following steps:
Step 1. Get your device to forget the connection and switch it off.
Step 2. Switch off your router and unplug the power cable
Step 3. Plug it back in and switch it back on 30 seconds later.
Step 4. When the router is back up and running reboot your device and try to connect again.
If it is your phone that won’t connect switch off the WiFi and see if you can get a data Internet connection. If it won’t connect via data after switching it off and on again then you may need to bring it into us for a more thorough diagnosis.
2. Slow or No Internet in specific rooms Pt. 1
WiFi is like a radio station, broadcasting a digital radio signal that your device picks up. It may be that your room is either too far away or behind something obstructing the WiFi Router Signal.
If you can, move your router to a better location, or closer to the room you want WiFi in. If your router has external antennas make sure they are positioned correctly and are not obstructed by a piece of furniture. Try the antenna in different positions to reach your location.
3. Slow or No Internet in specific rooms Pt. 2
As we said, WiFi is a radio signal and it can be interfered with by other signals and devices. Especially if you live in a shared building with many other competing WiFi signals. Download free WiFi software like NetSpot on Mac and Windows (and Android) or Wi-Fi Analyzer for Android. This free software can show you every WiFi signal nearby and what channel it is using. In the UK we have 11 channels, log into your router’s admin panel and try setting your router to a channel with less competition.
If you are still having issues then you may have to consider a booster or repeater in the affected locations. Call us and we’ll come out, diagnose the exact issues and advise you of the best hardware to buy which we can also install.
4. Slow Internet in Every Location
If Wi-Fi speed has dropped for everyone, and it doesn’t matter what room you are in then follow these steps:
- Plugging a laptop into your modem directly via the ethernet port
- Test your internet speed using speedtest.net
- If your speed is still slow, you have a connection problem. Speak to your Internet Service Provider about.
If you get a good speed when connected directly to the router via a LAN cable then you can try switching WiFi channels. It may be that you are competing with a router for the channel bandwidth.
If changing your channel has no effect try a factory reset of your router and update the settings, some routers have firmware upgrades you can perform from the admin area.
If none of that works and your internet speed is OK when connected via a LAN cable, your router may have a hardware issue and need replacing.
If you get stuck and would like us to perform the check, call and we’ll visit and explain to you what is happening and more importantly what we can do about it for you.
5. Nothing Can Connect to WiFi
No one in your home or business can connect to the internet via the WiFi. Check the lights on the router, do you have a red light for your broadband or Internet connection? If you do have a red light, speak to your ISP, if they are busy and there’s a long wait then it may be an issue many people are experiencing.
If that’s not the problem, you may need to consider buying a new router. Before you do, give us a call we can come out and perform a full check and recommend the best router for your home or business.
6. Random Drop Outs
You’re using the Internet and suddenly no one can connect then, a few minutes later, hey presto it’s back! If this is the case try to spot a pattern, does it drop out when a specific piece of equipment is used? Does a particular vehicle pass when the WiFi drops out? This can be an issue with older microwaves, some routers suffer from this especially if you have an old microwave!
Or it could be your neighbours? Does it drop out at around the time they come home from work? It could be their router is interfering with your signal, try changing the channel as previously mentioned.
If that doesn’t clear the problem try a factory reset and upgrade the firmware, this really does help!
7. No WiFi at all.
Your network cannot be found but you can see the lights on your router blinking. Has your router reset itself? Has your list of wifi networks suddenly got a new wifi network in the list? Check your router admin and rename the WiFi SSID (Service Set IDentifier), rest the password and try to connect again. If this happens regularly your router may be infected with a virus, or be starting to fail.
If you cannot find your router and are not confident performing a factory reset then get in touch with Tech Shed.
8. You connect to the WiFi But There’s No Internet.
Switch off your device, unplug the power cord and wait 30 seconds before plugging back in and switching back on, it really does work! If that doesn’t work, switch off your router and do the same.
If none of the above works for you or you have an issue that doesn’t fit the above descriptions then call Tech Shed.
Not only can we fix your WiFi and Router issues we protect them too!
For Business Users or Home Users, we offer call-out IT Support.
Call us for IT Support on 01932 267085
Visit – www.techshedonline.com
This presentation contains images that were used under a Creative Commons License.
Click here to see the full list of images and attributions: