Some of the most common Emergency IT Support Issues our Walton-on-Thames branch sees with Windows 10 Upgrades or Installations. Before calling us out try the following steps if your machine won’t install or upgrade Windows 10 from Windows 7 or 8.

WARNING: Before you do ANY upgrade on your machine please, PLEASE do a back up. If things go wrong then you can go back to a known good installation and it makes yuour life easier.

Windows 10 Upgrade Issues Are as Follows:

You might see messages from the “Get Windows 10” or “GWX” app saying your machines isn’t compatible, or the GWX app never appears or you might get a stalled or failed download.

The most common problems with Windows 10 happen when upgrading from Windows 7 or Windows 8.

Try the following steps to fix Windows 10 Upgrade issues.

Step One. Open Control Panel and run “Windows Update” and ensure the PC is fully up to date, before trying to update to Windows 10.

Step Two. If updates fail, run the Windows Update Troubleshooter

Step Three. Don’t rely on GWX auto-update use the Media Creation Tool go to
Click “Download tool”, download the tool and run it on the PC you want to upgrade.

If this didn’t work for you when Windows 10 launched the tool has been improved, try it again now.

Step Four. Make sure that hardware Disable Execution Prevention (DEP) is switched on in the BIOS. Refer to your motherboard manual for help if you need it.

Step Five. If you still have problems, use the Start Menu to search for ‘performance’, click “Adjust the appearance and performance of Windows”, click the Data Execution Prevention tab, turn DEP on for all programs and services, then reboot and try again.

We frequently visit customers at their location (home or work) and see the upgrade issues mentioned in this video. Windows 10 has been around for almost 4 years now, but on January 14th 2020 Windows 7 reaches its End of Life. This means Microsoft will stop releasing updates and patches for the operating system. So it might be time to consider looking at Windows 10 as an upgrade to your computer. Windows 10 gets its seventh major update in May 2019 (also known as version 1903[618] and codenamed “19H1″[581]).

Techshed offer upgrade support to all Microsoft Windows products so if none of these steps help call us at Tech Shed.

Call-out IT Support on 01932 267085
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